30-Day Return Policy

Our 30-day return policy gives you and your organization plenty of time to consider your purchase. That is why you can be sure you made the right purchasing decision.

If for any reason you are not satisfied, you can return any unused item without custom engraving or sold as a clearance/overstock item, in its original condition, within 30-days of the date of the shipment for a refund or exchange. It is that simple.

Our Return Process
Once we receive your returned item and it is accepted, your refund will be processed in a just a few business days. Upon receiving your return, the item(s) will be reviewed by our Quality Assurance department. Please note that items showing signs of use, sterilization, alteration, or damage in any way cannot be accepted for return. Returns with no return authorization code, and packages that are improperly packaged or uninsured (if the retail value of the return exceeds $100.00), will be refused receipt. Customers are responsible for all costs related to shipping items back to Bio-Bridge Science.

How To Prepare A Return
To return items to BBSinstruments.com, follow our three step process:

1. Your Return Authorization Code (RAC). If the item you are returning has a retail value below $100.00 your Return Authorization Code will be your Invoice Number. (No call is necessary for item returns below $100.00.) If the item you are returning has a retail value above $100.00 you must call 630-613-9687 during our normal business hours and obtain a Return Authorization Code from one of our customer support representatives. Please make sure to include your Return Authorization Code (RAC) in the attention line of the return shipping address.
2. Package Your Return. Include all original packaging and collateral material (for example: extra parts, tip protectors, or instruction manuals) and a copy of the original invoice. Make sure to use appropriate and protective packaging.
3. Insure and Ship Your Package. On your invoice, if the price of the item you are returning is listed as:
   • Less than $100: You can ship it via any carrier. It is highly recommended that a carrier with tracking information is used and that you insure the return for the total value of the contents.*
   • More than $100: Ship your package via any carrier, insured for the total value of the contents, and make sure to retain the tracking information.*
   • More than $500: Ship your package via FedEx or UPS, insured for the total value of the contents with a direct signature required for confirmation that your shipment has been received by Bio-Bridge Science. Make sure to retain the tracking information.*
   • More than $5,000: High value returns require special arrangements. We recommend contacting a customer service representative to receive assistance and suggested methods to return your purchase.*

You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have questions about our return policy, please contact us using our customer support center e-mail form (Note: Opens In New Window/Tab).

Please Send All Returns To:
Bio-Bridge Science, Inc.
1801 South Meyers Road, Suite 220
Attn: RAC # Insert Your Return Authorization Code Here
Oakbrook Terrace, IL 60181

*Bio-Bridge Science (BBSinstruments.com) will not be responsible for loss or damage of return shipments.